What our Customers say...


Jamal, Rob and Fletch were awesome! They came over and explained the process effectively and communicated with us through out each step of what was next and when they were going to come over to continue the work. They cleaned up the best they could before they left which is by no means a clean process for water damage. They were truly just awesome

SERVPRO of FWB sent Richard to our home to clean all of our upholstered furniture and several rugs to get ready for an estate sale. He was so friendly and professional, put pads down on the floors to protect our new flooring, and cleaned everything efficiently and beautifully. We have several pieces of down furniture and hard to clean wool rugs but he cleaned them perfectly with no trouble. We have worked with SERVPRO in the past and they have always been superb, today was another hit out of the park and we will definitely be calling again in the future. Thank you SERVPRO for the great experience

If you want professional service and good quality all around SERVPRO is the team for you! I have been a valued customer for SERVPRO for 20 years .Customer service is great, Rob and Jamal are awesome and then some. They are attentive to all your needs. My advice is to try SERVPRO and see what they can do for you.

Great experience working with Jamal and Rob. They had great knowledge and were very helpful. Highly recommend SERVPRO for anyone who has any damage to their home.

Ray Fernandez and Jamaal were very courteous, informative and helpful. Above and beyond expectations.

Can’t say enough good things regarding ray his crew and the whole SERVPRO experience. They achieved the job well before deadline. Also went above and beyond to make sure all questions and concerns was meant. Highly recommend SERVPRO for any and all your needs. Thank you for your service.

Jamal and his crew were great!!! On time and professional!

Ray and Gunner did a great job responding fast on a weekend and had us all dried out from a water leak in 3 days. Thanks guys

Ray was very professional and polite. He cleaned our office after a Covid scare.

Ariel and Joe did a fantastic job and were very professional and helpful. Got the old wet flooring out and set the fans to get everything dry. I recommend them both for everyone

Ernest and Jamal were very professional and did a wonderful job cleaning my rooms, bed and bathroom after my 92 yr old mom got really sick. Thank you guys!

Jamal, Joe, Kat and Marcelino were very courteous, and did their jobs with care. Nikki the Manager was available at all times via cell if needed. We really appreciated the attention to detail of this great crew!

The carpet & floor was wet & Jamal & Dylan took care of it. They were very professional & friendly

Amazing job by Joe, Cat, Elli, Jamal, Dylan, Ernest, Grettel, Clay and Richard! Thanks for everything!

House was broken into and had to have the entire house cleaned and sanitized the crew was very cordial and polite and did a great job would highly recommend them thanks

I have a hard time picturing what the damage looked like before, but that in itself is a testament to the excellent, professional work that SERVPRO does. 

My insurance company recommended SERVPRO, and now I know why. I have never met a group of more professional and knowledgeable people. Thank you for the excellent work everyone. 

Our house got water damaged while we were on vacation, but your team was finishing up with the cleanup and drying when we were getting back. We didn’t even have to stress, I knew we were in good hands. 

I knew there was no stopping the flood from coming into the house, but thanks to the fast response of your team, we could keep the damage contained to a single room. This team is incredible. 

If you are on the fence about professional restoration like we were, let SERVPRO change your mind. We could not be happier with the results. 

Hello!  My name is Kim, residing in Destin, Florida.  I recently had an issue with water damage in a unit at Fountainhead condominiums in Fort Walton Beach.  I felt responsible for this damage, so I contacted SERVPRO to help me resolve the problem.  Everyone I worked with at your company was very courteous, helpful, and professional.  There was, however, one problem with regard to a large hole in the ceiling not being repaired when the owner of the unit arrived last week for vacation. After I called to express my concern, Melanie Morgan took it upon herself to take corrective action and fix the problem in a timely manner.  I truly appreciate the help I received from all your employees, most especially Melanie, for assisting me in getting this situation resolved.

 Sincerely,  Kim     

Managing the liquor store for several years now, this was the first time I have encountered mold. The corporate office's higher-ups were impressed with the work you did. I'm telling all the other managers to call your company whenever they come across a similar situation.

Thrilled with the way your crew worked with us so things were ready on time for the reconstruction after the fire. Without SERVPRO's hard work, we would have been behind schedule.

Getting everything ready for the new baby didn't get us ready for her first big storm. She slept through it, but we were literally swimming from the hole in the roof. Glad nothing fell on us! Thanks for pumping out the water and getting us dry again. We tell all our neighbors about how you showed up so fast and how quickly you got to work, too. Thank you so much from a couple of new parents.

When I found mold at my Mom's house I knew I didn't have the time needed. I called SERVPRO and your crew knew exactly how to reassure her. She tells everyone what a good job you did. Thanks for making my Mom's home safe again.

My club has no-smoking signs everywhere, but it didn't seem to matter and someone caused a fire. The regular customers are back and we all want to say thanks to the people at SERVPRO for making it happen.

One or two loose shingles is all it took to start a streak of mold down the corner of my house. All the way from the attic to the ground was growing mold. The fuzziness is gone now and so is that horrible smell. We appreciate all you did, and without making a huge mess.

When a storm knocks out your power, that's bad enough. When it tries to flood you from overhead, that's not fair. Thank you for getting things back to normal again for me and my family.

I tell all my friends about the great job you did here after the wife's curling iron tried to take out the bathroom. She unplugs everything now, including my computer.

Thank you for helping my neat-freak Mom get her kitchen spotless after the storm blew her patio chair through her door. I've never seen the house look so bad and then it was perfect again. Great job, SERVPRO!

Thanks for getting my deck back to normal, SERVPRO. No longer an eyesore that the neighbors gawk at, I can use it during parties. Even my Mom was impressed by how nice it looks now.

Running a pet grooming salon is a lot of fun. The water stains on my walls really made it look shabby. The good thing is that all that is gone now, and it's all because of your employees. I really appreciate it that you worked around my schedule too!

When SERVPRO says they're fast, they really mean it. I called and you were right there. Thank you for getting everything fixed that the storm wiped out on my house's exterior. The place was a mess!

Very relieved the techs at SERVPRO were able to clean everything up like new after the smoke cleared away. Cooking fires are the worst!

We were really impressed with the work and professionalism of crew chief Ray.

Good workers knew what they were doing well impressed!

I called SERVPRO right away and help was on the way in no time. I was in shock [from the situation] but they took charge and began to fix the situation. I want to especially acknowledge the performance of crew chief John. His caring attention and empathy helped me get through what was a terrible time in my life.

SERVPRO has done a tremendous job with the initial cleaning and drying and also packing and storing. Looking forward to SERVPRO continuing to work to have job completed. Very professional! Ray is very polite and an asset to your business.

Guys did a great job- thank you!!

Well done job!!

Ray was particularly helpful in finding an additional problem in the plumbing that required a plumber to come to our house to fix.

John (crew chief) was very professional, he got out here lickity split! He was very thorough and explained exactly what he was doing and why. I am very pleased with SERVPRO's work and glad I called them!

Ray did a great job on this project. Not even one protocol exception was discovered on the job during testing! It has been a pleasure working on this job with you.

I cannot thank yall enough for what you did for me. It's been a really rough time and your team made it so easy for me to come home.

Thank you for a job well done. You exceeded my expectations. I will be recommending you to all my colleagues.

Our office rugs look great, thanks to SERVPRO!!

Your company did a GREAT job!!

SERVPRO did a great job!!!

Everyone was great! They were on time, professional and friendly.

Showed up on time and finished per schedule. Friendly and efficient.

SERVPRO of Fort Walton Beach has done duct cleaning on several of our properties, they are by far the best choice for this service along with the many others they have to offer.